Support & FAQ

Need help?

Open a ticket in our Discord and we'll get back to you. Join our Discord

Buffering? Try these first

• Use a wired connection. Ethernet beats Wi-Fi, especially for 4K and Dolby Vision. On Wi-Fi, use 5 GHz and stay close to the router.
• Direct Play. In the app's playback settings, set quality to Original/Maximum so the video isn't converted.
• Restart the app (and the device) if a stream stalls.
• Check your speed. 4K REMUX can need 60–100 Mbps. 1080p needs about 10–20 Mbps.
• Close other streams on your network and stay within your plan's stream limit.
• Still buffering? Open a ticket with the title, device and time it happened.

How do I renew?

Go to Plans and pick your plan. Your dashboard shows how many days you have left, and we'll remind you when there are fewer than 7. If online payment isn't available yet, contact us in Discord.

How do I request a movie or show?

Use the Requests page. You'll see the status there (pending, added or declined).

Can I share my account?

Your plan includes a set number of streams at the same time. Going over can block playback. Need more? Upgrade your plan.

Forgot your password?

Open a ticket in Discord and we'll help you back in.